Global Standards for Your Convenience

We strive to bring professional-grade wellness to homes worldwide. Delivery times and rates are calculated at checkout based on your destination, ensuring transparency and efficiency in every order.

Our Returns Policy: The DUNAE Promise

At DUNAE, your satisfaction is the cornerstone of our wellness community. We are confident in the efficacy and quality of our LED light therapy devices, but we understand that your journey is personal.

Returns Window: You may request a return within 14 days of receiving your order.

Condition: To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all accessories included.

The Process: Please contact our support team at support@mydunae.com with your order number. We will provide you with a return authorization and step-by-step instructions.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.

Need Assistance?

We are here to support your self-care journey. If you have any questions regarding your shipment or our return process, please do not hesitate to reach out to us through our [Help Center] or via chat.